Customer Portal for a Growing Services Team

Professional services firm

Challenge: The team relied on email threads and spreadsheets for client requests, invoices, and document exchange.

Solution: Troncgate Solutions designed a secure web portal with customer accounts, admin workflows, file handling, and reporting views.

• Reduced manual follow-up
• Improved client visibility
• Centralized operational data

“The portal gave our customers one trusted place to work with us.”

AI Knowledge Assistant for Internal Support

Education provider

Challenge: Staff needed faster access to policy, enrolment, and support information without exposing sensitive data.

Solution: Troncgate Solutions mapped data sources, designed a responsible AI workflow, and scoped a retrieval-based assistant for controlled rollout.

• Clear adoption roadmap
• Privacy risks identified early
• Lower support search time

Security Review and Backup Readiness Plan

Healthcare supplier

Challenge: The organization needed practical security priorities across accounts, website controls, endpoint software, and backup recovery.

Solution: Troncgate Solutions completed a risk review, prioritized fixes, and recommended security software and recovery practices.

• Account security improved
• Recovery gaps documented
• Executive-ready risk summary